Refunds and returns policy

Refunds and returns policy apply only to the following four physical items:

Polo
Shirt
Cap
Mask

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

No partial refund will be granted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your wallet or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your wallet again.

If you’ve done all of this and you still have not received your refund yet, please contact us at email address.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges, Shipping & Returns

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to physical address.

To return your product, you should mail your product to:
JustLibracol
Avenida da Liberdade 129B
Lisbon
1250-140
Portugal

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

LIBRACOL